Refund policy

Return and Refund Policy

At DreamFrog, we want you to be happy with your purchase. Please read our policy carefully before ordering.

Returns
Due to the custom and made-to-order nature of our products, we do not accept returns for change of mind, incorrect sizing, or buyer's remorse. Please review product descriptions and sizing information carefully before placing your order.

Faulty or Defective Items
If your item arrives damaged, defective, or not as described, we've got you covered. Please contact us at support@thedreamfrog.com within 14 days of delivery, including your order number and a photo or video of the issue. Once verified, we will offer a full refund or replacement — whichever you prefer. You will not need to return the faulty item.

Non-Delivery
If your order hasn't arrived within a reasonable time of the estimated delivery window, please contact us and we'll investigate with our shipping carrier.

Questions? Reach out anytime at support@thedreamfrog.com.